For emergency hot water repairs, we aim to provide same-day service across Brisbane's northside. Our response time depends on your location and the time of day you call. For non-urgent hot water issues or system replacements, we typically schedule within 1-2 business days. Call us and we'll give you an accurate timeframe based on your situation and our current availability.

It depends on the age and condition of your system. Generally, if your hot water system is under 8 years old and the repair cost is less than 40% of replacement cost, repair makes sense. For systems over 10 years old, leaking tanks, or frequent breakdowns, replacement is usually more cost-effective. We'll assess your system honestly and explain both options with clear pricing so you can make an informed decision.

We service all major hot water brands including Rheem, Rinnai, Dux, Aquamax, Bosch, Vulcan, Solahart, and more. We work with all system types: electric storage tanks, gas storage and instantaneous systems, solar hot water, and heat pump systems. Our plumbers hold the necessary gas fitting and electrical licenses for all hot water work.

Yes. All our hot water repairs come with a workmanship guarantee - if the same issue returns within [30 days/your period], we'll fix it at no extra charge. New hot water system installations are covered by both the manufacturer's warranty (typically 5-10 years) and our installation workmanship guarantee. We stand behind all our work.

Absolutely. We'll discuss your household size, hot water usage patterns, budget, and energy preferences to recommend the most suitable system. We'll explain the pros and cons of electric, gas, solar, and heat pump systems without pressure or confusing jargon. Our goal is to help you choose a hot water system that meets your needs and budget.

Electric hot water systems typically last 8-12 years, gas systems 10-15 years, and solar systems 15-20 years (panels last longer than tanks). Lifespan depends on water quality, maintenance, and usage. If your system is approaching or past these ages, it's worth having it assessed to avoid unexpected failure.